Service quality and customer satisfaction. The service we render should be guaranteed. Getting the job done right the first time, offering 100% guarantee. Long-term customer satisfaction is critical to our survival
Inter Link Trading 22 is a black owned South African based Customs Clearing and Forwarding Company. The company was established in 2007 to provide services to Importers and Exporters which would be extremely efficient whilst retaining a great measure of personalised contact. This high level of service and efficiency has been maintained and the company has experienced a steady growth pattern since its inception.
Mission & Vision
MissionTo provide quality and customised import and export solution to prominent and potential clients by ensuring a strong balance among our clients and to uplift the profession and quality service standards in the freight service industry.
VisionTo be the preferred customs clearing and forwarding company and be one of the best and innovative Airfreight service provider in South Africa. We are passionately committed to bringing better value for money to all our clients.
- Customer Oriented
Nobuhle Khumalo has over 10 years working experience in customs clearing and forwarding industry for Air, road and Sea Freight. She is an expert in Airlines, portent procedures, management and forwarding. Her role is to market and sell company services, to run the general functions of the office and to see to it that client satisfaction is achieved at all times. She leads a highly experienced team handling all types of cargo.
Strategy and Implementation Summary
Emphasize service and support. We must differentiate ourselves from the box pushers. We need to establish our business offering as a clear and viable alternative for our target market, to price-only kind of service.
Build a relationship-oriented business. Build long-term relationships with clients, not single transaction deals with customers. Make them understand the value of the relationship
Focus on target markets. We need to focus our offerings on small business as the key market segment we should own.
Interlink Freight Commitment
We are commited to be the leading logistic solutions provider to our customer. We continually improving & implementing a quality management to achieve itNobuhle Fortunate Khumalo, Operations & Marketing Director